Frequently Asked Questions

PureSmile® Advanced White General Information

What’s included in the PureSmile® Advanced White?

Each kit includes 3 whitening gel pens,a LED light mouth tray, a charging cable and a travel case for your whitening kit. The kit is easy to use, safe, and gentle on enamel.

How long do the results last?

Results can last several weeks to a few months depending on your oral care routine and lifestyle habits (like coffee, tea, or wine consumption). Regular touch-ups with refills are recommended.

Is the whitening formula safe?

Yes! Our formula is enamel-safe, vegan, and peroxide-free, formulated to deliver noticeable results without sensitivity.

What is PAP(Phthalimidoperoxycaproic acid) included in your formula?

PAP is a teeth whitening formulation. It utilizes Phthalimidoperoxycaproic acid (PAP) as its active ingredient, along with hydroxyapatite and potassium citrate.PAP is designed to whiten teeth without causing sensitivity or damage to teeth and gums, unlike traditional peroxide-based whitening methods.Here's a more detailed explanation of our active ingredients included in our formula:

  • Phthalimidoperoxycaproic acid (PAP):This is a synthetic organic peroxy acid that acts as a bleaching agent, oxidizing stains on the teeth to make them appear whiter. 
  • Hydroxyapatite (nano):This is a mineral that naturally occurs in teeth and bones. It helps to remineralize and strengthen the tooth enamel, potentially repairing minor damage and reducing sensitivity. 
  • Potassium citrate:This ingredient helps to reduce tooth sensitivity by decreasing the activity of dental sensory nerves. It also helps to maintain the pH balance in the mouth. 
  • Benefits: Our formula considered a safer and gentler alternative to peroxide-based teeth whitening, as it doesn't cause the same level of sensitivity or damage to the tooth enamel. 

In essence, our formula offers a more holistic approach to teeth whitening by not only brightening the teeth but also working to strengthen and protect them.

Can I use this with braces, crowns, or veneers?

Our whitening gels are effective on natural teeth. They won’t harm veneers or crowns, but may not whiten them. We recommend waiting until after orthodontic treatments.

How often should I use PureSmile®whitening products?

For best results, use the product consistently until you reach your desired shade. Once satisfied, maintain your smile by doing a few sessions every 2–3 weeks. This routine helps keep your teeth bright and beautiful over time — without sensitivity or overuse.

PureSmile® Infinity Luxe General Information

What’s included with the PureSmile® Infinity Luxe?

Each box includes 1 PureSmile® Infinity Luxe handle, 4 replacement brush heads, 1 travel case, and 1 USB charging cable — all designed to elevate your daily smile care routine.

How long does the battery last?

A single full charge powers the Infinity Luxe for minimum 30 days with twice-daily use, making it ideal for both home and travel.

How do I charge my PureSmile® Infinity Luxe?

Simply plug the included USB cable into any USB port or adapter. A full charge takes about 4–6 hours.

Is the PureSmile® Infinity Luxe waterproof?

Yes, it’s fully IPX7 waterproof — safe to use in the shower and easy to clean under running water.

How often should I change the brush head?

We recommend changing the brush head every 3 months. You can find replacement heads on our website in convenient packs.

What brushing modes does it have?

The PureSmile® Infinity Luxe offers 5brushing modes — Clean, Sensitive, White and Polish — so you can customize your brushing experience to match your needs.

How to Use?

How often should I use the PureSmile® Advanced White?

Once a day for 15–20 minutes is ideal. Use consistently for best results.

How do I use the LED tray?

If you are using the gel in the pen form, first brush your teeth, make sure that they are dry and apply the gel from the pen directly to your teeth avoiding applying directly to your gums, insert the mouth tray, and turn on the LED light.
If you are using the gel in the syringe form apply the gel on the silicone part of the mouth tray, insert the mouth tray, and turn on the LED light.
After 15–20 minutes, remove the tray, rinse your mouth, and you’re done!

Can I use the gel pens or syringes alone?

While possible, for best whitening results we recommend using them with the LED tray.

Orders & Shipping

Where do you ship?

We currently ship across Belgium and internationally within the EU. For orders from anywhere else please do contact us via email for more information.

How long will my order take to arrive?

Orders within Belgium typically arrive within 2–4 business days. International orders may take 5–10 days depending on the destination.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with your tracking link. visit our "track your order" page and track your order.

Returns & Support

Can I return my order?

For hygiene reasons, we can only accept returns of unopened products within 14 days of delivery. Please refer to our return and refund policy for more info.

My item arrived damaged, what do I do?

Please contact us within 48 hours of delivery with photos, and we’ll resolve the issue promptly.

How do I contact support?

Email us at info@puresmile.be or use our Contact Form.